Dawn Lake is a duty controller for Luxaviation UK.
What sparked your interest in Aviation?
It all began when I was younger, watching a television programme called ‘Airline’. There was one particular female character that really stood out to me, I loved how she always took control of situations and provided options to help solve issues. She always went out of her way to help people and provide great customer service. All I knew was that I wanted her job and to be like her when I grew up.
Funny story, the very same woman actually became my duty manager in my first job at one of London’s busiest airports – completely coincidentally!
What advice would you give young women considering a career in aviation?
Go for it, never let the fact that you’re a woman stop you from doing anything in life. Yes, you may find there are more men in your training groups but don’t let this intimidate you. You must work hard, study hard and do the best that you possibly can. Aviation is such a wonderful world and it has no limits to anyone that truly wants it and is prepared to work for it.
What is your favourite memory at Luxaviation UK?
Recently I had a customer contact me to enquire about booking a surprise flight to Venice for his wife’s 40th birthday. I was so excited to be a part of making the celebration even more of a significant milestone. Together we planned places to visit, compiled a list of all the guests flying with them, the type of aircraft he was after and timings for the flight. I also arranged the birthday menu onboard and even decorated the cabin with lots of balloons and bunting. To make it that little bit extra special I organised for the couple to be driven in their car right up to the door of the aircraft at Luton Airport.
It was lovely to be a part of the celebration and help make a memorable birthday for not only the birthday girl but for all their friends too.
What do you like about working for Luxaviation UK?
As cliché as it sounds, I love that every day is different. No two days are the same, no two passengers have the same requirements and each destination is completely different too. I enjoy being able to build relationships with our passengers, clients and crew, there really is nothing that I dislike about my role at Luxaviation UK. I really do enjoy coming to work and being here.
What are your day-to-day responsibilities at Luxaviation UK?
My responsibilities consist of overseeing the smooth operation of flights taking place that day and to assist with any matters that could arise or affect the days programme.
To ensure everything runs smoothly I need to make sure all the correct paperwork has been compiled and confirmed – from passenger manifests and catering requests, to slots, permits and flight plans. All this must be completed well in advance for the aircraft to take off with no delays on the day.
I also need to ensure that if, for any reason changes are made, that I communicate them with the passengers, crew, handlers, dispatchers and brokers in an effective and timely manner.